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"IT'S A NICELY DESIGNED GAME AS LONG AS YOU DON'T WANT ANY MEANING IN YOUR LIFE."-TIM

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Author Topic: Game frequently freezes up when interacting with objects?  (Read 400 times)

GasBandit

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Game frequently freezes up when interacting with objects?
« on: November 16, 2018, 12:58:36 PM »

Anybody found a way to deal with the game locking up occasionally when trying to lift or drag an object?  Started happening to me in the first "upper" whatsit quest area where you go to look for the first key after getting to the city hub.

The odd thing is it only locks up the character, I can hit escape and get to the system menu, but naturally, reloading the most recent save completely undoes any progress made on that quest, and the next time it locks up (hasn't been the same object twice, so far), I'm back to square one again.
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GasBandit

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Re: Game frequently freezes up when interacting with objects?
« Reply #1 on: November 16, 2018, 09:00:25 PM »

After hotfix 1.0.2, upper erebus is still frequently locking up.
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Urh

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Re: Game frequently freezes up when interacting with objects?
« Reply #2 on: November 19, 2018, 03:27:52 AM »

I am experiencing the exact same problem, and it is not unique to Upper Erebus. I started the game over after a strange issue arose with my saved games, and I'm frequently experiencing freeze-ups in Pluto's Gate. I've already lost count of how many times I've tried (and failed) to get past this level because of this bug.
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sluangkhot

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Re: Game frequently freezes up when interacting with objects?
« Reply #3 on: November 19, 2018, 01:06:47 PM »

Hey guys,

It would be really helpful if you could send your output logs to support@otherside-e.com after your game crashes! We can track the bugs easier this way.

You can find your output log here:
C:\Users\[Your Name]\AppData\LocalLow\OtherSide Entertainment\Underworld Ascendant\output_log.txt
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Urh

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Re: Game frequently freezes up when interacting with objects?
« Reply #4 on: November 20, 2018, 02:07:37 AM »

I have done as requested. Hopefully we can get to the bottom of this.
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Urh

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Re: Game frequently freezes up when interacting with objects?
« Reply #5 on: December 01, 2018, 07:08:33 PM »

I experienced the same problem after the release of the latest hotfix, however I found that lowering the resolution from 1920x1080 down to 1280x720 appears to remedy it.
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Urh

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Re: Game frequently freezes up when interacting with objects?
« Reply #6 on: December 02, 2018, 04:25:49 AM »

....and by remedy, I mean it happens much less frequently. The game is more stable, but the freeze ups still happen.
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sluangkhot

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Re: Game frequently freezes up when interacting with objects?
« Reply #7 on: December 03, 2018, 10:59:04 AM »

Thanks Urh,

Still tracking this bug, and as you suspect, a big part of it is tied to our performance issue.

We have some plans for this for our update in December!
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